Barrett P.

Filing a complaint is a complete waste of time on TrustPilot. After filing a complaint against www.JustAnswers.com and submitting multiple copies of supporting documentation, the site caved to JustAnswers. After getting a response from JustAnswers, TrustPilot sent an email stating without supporting documentation they would remove my review. After multiple responses they would never state exactly what documentation they were looking for in addition to the detailed multiple documents I had already uploaded. TrustPilot is a complete waste of time. I believe their business must be based on contacting the companies you complain about in partnership with them to let the company know. Then they ask the complaintant for more information. In the end they remove your complaint...perhaps after some compensation is provided.

For hours I attempted today to book a rental. Keep in mind I'm a President's Circle Member at Hertz and have thousands of points for free rentals. I had my first opportunity to use some of my points to get a free rental. It was impossible to do. I tried on the website and kept getting a web site error message. I tried contacting someone but kept getting routed to an outsourced call center somewhere in Asia that had little or no product knowledge (didn't understand my renal was a 3 day and not 2 day) and was impossible to understand (poor English language). I spent hours trying to rent a car for the weekend using points online, through the app, using the 800 number and even Facebook and Twitter messages and still was unable to complete this simple transaction. What a terrible customer experience.

My wife bought me these jeans late last year. They have been worn a handful of times before the waist seam started coming apart and a weird thing started happening in when washed and dried with my Levi jeans...
After contacting Express to let them know they were only interested in me finding my receipt when clearly these are fairly new Express jeans...