Was promised free shipping on our order and when we clicked on the free shipping button there was a popup which read that the free shipping had been applied. However we were still charged $6.00 for shipping and could not get the free shipping, as promised. This happened before, so how is this free shipping when the card was charged for shipping anyway?
Hello William, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian