William R.

One star because of follows:

1. Reimbursement promised but not delivered, and kept saying there is nothing they can do, they just don't care breaking their promises to customers

2. Transferred customers to a worse service due to their own operational failure and considered it a right thing to do, laughable

3. Stopped communication completely after being asked with challenging questions, how professional

4. My experience seemed to be that they give you a chance to provide feedback only when they think you are happy, otherwise, no chance to review. So don't trust the high ratings on their own website. That's cheating.

Use Flightcar for cheap price but try to record everything, because they may not keep their promise and they said there is nothing they can do afterwards. I hope this new business model can work out but the service quality is just not there. Very disappointing.

My experiences are below:

I was writing today to request a reimbursement of Supplemental Liability Insurance I paid additionally to Payless Car Rental, to which Flightcar transferred me to due to nonavailability of Flightcar on 11/12/2015.

I know what your policy is and I understand you don't refund any insurance purchased. But I think I still deserve the refund for the following 2 reasons:

1. I reserved a service with Flightcar and Supplemental Liability Insurance is included for free. If Flightcar failed in operation and had to switch the customer to a 3rd party, the service should be equivalent to what the customer reserved from Flightcar. If you were saying Flightcar thinks it is correct to switch customers to a worse service (without supp liab insurance) and refuses to reimburse the supplemental liability insurance, that just sounded so wrong. I find it hard to believe if you truly disagree.

2. Before I picked up the car from Payless, I called Flightcar and asked specifically I would purchase Payless Supplemental Liability Insurance and whether it will be reimbursed. The representative told me YES, which is the reason I made the purchase. I know Flightcar recorded the phone conversations, please check the recording on 11/12/2015. I paid because I was promised a refund, but now Flightcar refused to refund me. That's just not right.