Without going into details i just rate the steps. The salesmen i will give a A too. (truly believes he is making a positive difference in the world) The installers get a B (Only 1 mistake will cost me about 300 usd to fix), The customer support team over the Phone D (Lie like a rug and do not give a dam you get a different story every day) The system getting turn on F. I say you be lucky to get yours turn on in 90 days after install I am at 120 and counting now its online september 2016 i did have to sign another contract with another finance company. Seems the first one hit the limit of what they wanted to add to their book. Trinity did give me 250 usd plus 50 a month for the delay i going to add one star more for them finally getting it right