On the 26th of May 2016, I purchased a NEW 50 inch Samsung Smart TV. Because I am in the Midwood area of Brooklyn, NY and they are located in Edison, NJ, shipping to my door is one day once FedEx picks it up. Well I received it on June 2nd, 2016. OK the holiday... I get it. Boxed well and arrived without a dent on the box. I set it up, plugged it in and found a terrible flaw in the screen, almost like a halo effect. I phoned C. S. and was offered 150.00 refund off of the price. Wait, if I wanted to buy a damaged TV I'd shop eBay. I told them I wanted a replacement as per the website return policy. They refused to replace it. They told me to send it back. They provided a RMA # and told me to call FedEx for a pickup and then to order a new one. Well well well, I bet you can see where this is going.
I ordered a new one and then 5 minutes later called customer service and told them to send FedEx to my house for a P/U and to drop off my new TV at the same time. They agreed to this. Four day later no tracking number on the new order and no FedEx P/U. Yes I used PayPal. I got on the phone with the always nice PayPal and they contacted BuyDig. They cancelled and reversed the charges for both Samsungs.