Vincent g.

AVOID! If you are setting up your new home don't let Nick Scali ruin your mood!AVOID! If you are setting up your new home don't let Nick Scali ruin your mood!
Nick Scali give misinformation on the delivery time, extremely awful customer services and unfair refund policy!
1. Misinformation about their delivery times
They take your money and disappear and not delivering your product. In my case, 11 weeks passed they have never nade any contact with me unless I follow up, and they keep telling me there will be 3 weeks delay over and over again. My order for the Barbuda sofa set was made on 30 December 2023, estimated to deliver in 9-11 weeks - Be aware of their delivery promises, this is LIE and it will take much longer. They write 1-3 weeks additional delay may be possible, that possibility is probably 100%, just take it as 15 weeks for their factual delivery time frame, if they say 5 weeks with a 1-3 weeks possible dely, it means they won't deliver after 8 weeks.
- In mid Feb I followed up they said it will be delivered in the first week of March
- In early March I followed up they said it will be delivered in the last week of March
- In the last week of March I followed up they say it will be delivered in mid April.
When I request for refund they say they will take 35% deposit from the payment because it is over 48 hours of purchase, it is funny that this is their change of mind refund policy but my request for refund is because they failed to deliver within the agreed timeframe which is completely their fault.

I want to tell all potential purchasers, don't trust Nick Scali's promises, they are incompetent with the deliveries and they set false expectations on the delivery to the customers and tricking you all to make a purchase believing that it will be deliveried on time, they use phrases like it may experience 1-3 weeks of further delay on your order. In fact, you will just need to wait for much longer to receive your orders, but they keep your money and won't refund you are unable to withdraw your order after getting caught in the trap!

2. Extremely awful customer services
Ever since I made my order in December, I have never been contacted by Nick Scali for any delivery update! Not a single time! I had to follow up again and again by myself to know where my order is and the time remaining for the estimated delivery. They just repeatedly tell you the same thing: your goods are in one of their containers at some port and it's waiting to be unloaded! And ask you to wait for another 3 weeks again and again, you end up engaging in endless useless converstaions with their customer services that won't resolve your issue.

3. Unfair refund policy
Cancellation after 48 hours will lose your 35% deposit... even they can't deliver your product on time and it is their fault, they treat it as a cancellation for change of mind.

Plus, as instructed by Nick Scali's sales representatives, I have filed a NSW Fair Trading complaint for this issue, they won't deliver nor want to refund and encouraged me to contact Fair Trading.

If you just moved into your new home, just avoid Nick Scali, there are better furniture providers such as King Living, Castlery, Coco Republic etc. unless you like dramas like this, the money you pay is just not worth it, unless you want your new bedroom without a bed and you sleep on the floor for 4 months, or your living room without a couch for 4 months and anxiously pray for your Nick Scali furniture to deliver sometime in future!