Winston G.

Had a Nordic rower for 6 months and the iFIT app stats vs the machine stats don't match. After numerous hours with technical support they could not fix the problem. They even installed a new console but the 2 sets of numbers don't match

Then the strap breaks and they just send a strap in a box. No instructions or note that says a technician would contact me. After attempting to install new strap with the help of Utube, I really mess up the machine and in my frustration I call technical support and they say "oh we have someone scheduled and have they contacted you?…. This is after the replacement strap sat in my floor for 2 weeks

Nice guy shows up on time and fixes machine and tells me in a nice way the machine and the app spec's never match when I ask him about the gauges on machine vs iFIT app…. After I spent numerous hours on the phone with tech support

Well now my second strap breaks and I attempt to order a repair on line. I immediately get some type of automatic response but after 48 hrs I really don't think anything is being done. So I call and get transferred to "after factory warranty". The guy has all my info but he expects me to have my serial number. It's late in the day so I have to go home to get the serial number ofvthe only piece of Nordic equipment I have. I call back and they're closed for the day

One can see that the strap breaking is a function of a poor design where the strap rubs on some rough plastic as it comes out of the machine

I guess my only dependable option is to rejoin the local Y and carry the broken machine to the street to end my iFIT frustration