It's easier to just post the complaiint I filed re: Gilt:
"In the past two months, GILT has sent me products I didnt order four times. Ive repeatedly had to contact them to make them aware of their mistakes. Theyve relied on me using my own time and materials to prepare and return the packages and Im tired of essentially working for them when they make a mistake.
Im enclosing emails from Gilt in which they acknowledge the three previous packages were sent without my knowledge or agreement. Im enclosing the final email I sent them saying the boxes were picked up; an email which they never even bothered to replying to...
I didnt authorize this charge of $57.98. Im attaching three emails from March 24,2015 -- two in which I cancel the order and one from GILT confirming the cancellation and stating that and I wont be charged. Im also enclosing a bank statement showing I was charged on 3/27/2015."
When I contacted GILT about this, they denied that I'd cancelled the charge and were very obnoxious about it. Nevertheless, I have an email from a GILT employee, XXXXXX XXXXXXXX, dated March 24,2015 at 4:15 pm stating she cancelled the order and I wouldn't be charged. I also have bank records showing I was charged on March 27,2015 for the $57 by GILT.
They're a disorganized company with very rude employees and I haven't yet had a conversation with them where the phone lines worked. They didn't even know they'd sent me the three pans and I had to convince them. They didn't thank me for taking my time or using my materials to return them. Then they sent me another pan. I'm really tired of this company.
Hi there,
I am very sorry that you are unhappy with this matter. I do not wish to take up more of your time.
I would just like you to know that if you wish to discuss the issues you have further please do send me an email. (service@gilt.com ATT: Maureen)
Wishing you and your loved ones a very Happy New Year!
Warm regards,
Maureen
#giltservice