wolf w.

I had just signed up an account with justhost.com and added a few features to it, since their signup process is very inviting. Anyway, point is, I checked out the live support the same and following day and it was just absolutely aweful. I haven't experienced something so unprofessional in a long time. I actually switched to different representatives because one bad apple doesn't make the whole basket bad, but my experience got even worse with the second representative and the thrid wasn't helpful either. I was just asking simple questions, like "can you confirm the server version my account is running on" or "I have signed up for a dedicated IP, why do I have to upgrade in the cpanel when clicking dedicated IP, when I already paid for it at signup" and other questions. But the biggest stink is that I specifically asked about their cancellation policy and they told me they would refund the full amount, except $20 if I want to keep my domain. Thinking about my experience with live support I decided I'd request a refund and move on... turns out they refunded me roughly 50% of my 1 year prepaid expenses. All the added features are NOT refunded, even though live support tells you they refund everything. During the cancellation process they actually offer you a ton for free to keep you on - but I am sure they will charge you big time after the first year. Anyway, this experience was horrible and I consider justhost.com a scam par excellence. They really have it down to look great at first and then F%#$& you over big time.