Xin M.

They had 70% off sale and I placed an order. My credit card was charged on the third day but I never received shipping confirmation. Two weeks passed I had to contact customer service. They said due to system error they couldn't process my order and will cancel my order. Easy excuse. Why did you charge me in the first place? They still have the item in stock. So they just use the sale to scam you into placing orders so they can charge you and get the money. They refund you later but they had your money for at least a few weeks.

I live in Canada. This company is boasting same price in US and Canada, and the price in Canada local store is the same as on their website (which means for example the same shirt is priced CAD 59.99 in store and USD 59.99 online). I made an online purchase thinking the price is in CAD and I even used a coupon ($25 off $75 Purchase). It was only until I received my credit card statement that I realized I was charged USD instead of CAD. Considering the current low CAD and the huge exchange fee, I was actually charged 30% more. I contacted their customer service and they kept saying their website price is USD. This is ridiculous, which idiot in Canada (perhaps except me) would make a purchase on their website, paying USD when actually the price in local store is much cheaper. This is a ridiculous compancy.