Used to be a loyal customer of the company. But lately, I experience too many errors once I arrive to pick up the car. The terms they agree with you do not appear at the provider. Typically it takes an hour of phone calls to solve the issue. It gets more frustrating when they offer you a discount on your next booking, but than offer a $6 dollar discount. An offer which is still 60% more than their competitors. While up to a few years ago they had an advantage over similar companies. It seems unfortunate that it doesnt provide anything but higher prices and a lame costumer service these days.