yale s.

When I first received my product( an ottoman) I noticed immediately that the color wasn't correct. When I contacted Houzz, I was instructed I had to send pictures of the product and packing to prove it ( It felt like being called a liar) After doing this, the advised there are many reasons the color can be off and the wouldn't approve a reutrn. I deiced to then just assemble the product and keep it. However, This product I purchased was very poor quality, it is unstable, and one of the legs will not even attach completely. Additionally, the dimensions on the website are incorrect. It is smaller then by approx 1" in both Width and Length. I would also say that working to get a return approved is a very difficult process. There are much better websites to order from, who stand by their product quality, and respect their customers.