YD D.

Getting back into the dating world is difficult enough without having to add additional hurdles. The site discontinued my account with no explanation; something commonly reported by other users via reviews. I decide to make another account and promptly submit my ID for verification. But they suspended my account again, without responding to my countless emails. They claim to respond to emails within a 24 hour period and they do not. I think to claim via slogan to help with hope and such is horrible when you're actually creating hopelessness. And how does one handle charges and costs if no one responds to the support line and support email?
The site itself seems swift and clean and easy to navigate, but this intricate vital part of consumer communication greatly overshadows security concerns.