Yvette H.

I made my reservation online four days ago. At 3:00 p.m. today, I went to Avis on Main Street in downtown Kansas City to pick up the vehicle. Victor and his significant other asked for my credit card and driver's license. Immediately, they told me we don't accept that credit card. I told him I had reserved the car with it online and was charged. So, I suggested my debit card. Victor asked me for my credit score, and I told him 724, and Victor said you should be approved. Then he did a credit check, and Equifax did not approve me. He said, "It must be debt to income ratio." Then, Victor asked me for a voucher code when I reserved the car online. I told him I did not receive a voucher code but only a reservation number. So, Victor told me he could not rent to me or use another major credit car for the car, plus $250.00. Then, he told me I had done something wrong when I made the reservation online on October 16th. So, I called AVIS when I got home, and Andrea told me I did not need a voucher code but just the reservation. So I suggested that she call Victor at the Main Street location while on the phone to confirm that I did not need a voucher code, just the reservation, but she refused to call him. So, I requested a refund and cancellation. Andrea told me she could cancel my reservation but not issue a refund because she could not see the charge. So, based on how Victor, Andrea, and AVIS handled me, I will no longer rent from AVIS because they're insensitive and use biased-base tactics. Victor told me that if I had a billion dollars in the bank, they still wouldn't rent me because I did not pass the credit check. And he's been doing this for 43 years while mingling with his girlfriend at work, and he knew I rented from them before.
Moreover, I asked to speak to Andrea's supervisor, and she put me on hold for a very long time. AVIS is unprofessional, inconsiderate, and policing with biased-based tactics. I can't attend Oklahoma to see my daughter perform for her homecoming.