Yoko K.

It is a dead end! They didn't collect the document and it showed as collected in tracking.
I claimed but not managed to access the claim details due to website error. Anyway the compensation is not enough as the document doesn't have any commercial value but it is important for the business. There were several no shows before however managed to cancel and get refund. They used to have chat but not any more so no way to contact them. I will never use them again.

All sounded professional until we arrived at the airport. To my surprise I was told the email and card details used to book were not matching with mine! It took quite a while to convince the booking was genuine. The airline staff told me to avoid using them in future. They shouldn't be on skyscanner site.