I had to request my refund for an item that I didn't get over 4 times. This company still wanted to charge me a monthly charge for service. Really what service I canceled this service because they took my money with no item in return. They told me over two months ago I would receive my refund in 10 days now over two months later complaint to BBB and Customer Finance Agency. I had to call them again to get my $160.00 dollars. It then this last time took less than a week for me to get my money. Which let me know they never sent my refund out the first time when they said it would take 10 days. And if I didn't stay on top of this I would not have even gotten my money back. It just came on Friday 9/14/18. This started on July 10,2018, Really! Buyer beware.
“Do Not Trust with your MONEY without getting your Product first”
• Previous review
I was approved for my lease online on 07/10/2018. On the same day I went to the nearest Sears store to me. The store was in the Florida Mall in Orlando. This store is about 80 miles from me. I went there because I wanted my product that day. I had help I thought from Sears Associate to get the lawn mower I wanted. It was $399 plus needed a blower which was $99. My total was $624.97. Once at Check out another Associate Jame came to help the Associate that was handling my checkout. The Associate entered all the information for the lease and asked how much did I want to pay. I told him I wanted to pay $160.00 which was more then what they asked for. However, after they ran my card took my money. Then the Associate decided to check to see if my product was at the store. The product was not available. He wanted to mail it to me. Which would take over 10 days. I told them I needed this product now not later. I asked if I could get a product different that was available for the same price since the Associate failed to check for the product before he took money. Associate James called Tempo They told him that he had to cancel the order and do it again however I would have to pay $160 again. I explain it was not my fault that they fail to check for product availability. Why do I have to pay twice I explained if I wanted to do that I could have just bought it out and not even tried to use Tempo Lease. The Associate with Tempo Lease told me it will take 3 to 5 days to get put back int to my account. I was upset at this so I called Tempo myself and another Associate told me that its nothing they can do it will be 3 to 5 days back into my account. I was so irritated by then I told them you mean you can take my money out of my account immediately and can put it back like you took it unreal. After five days and complaint to Sears, I called Tempo Lease back to see why is my money not in my account. I was then told by another Tempo Associate that this could take over 10 day for me to get my money back and now it want be in my account but in the mail as a check. I was never told this by any of the agents at the store or the Associates. I am being penalized for Sears Associate failing to do his job. I am so over this this is not right.