At first course went well but when it comes time to get my certificate, they didn't provide me with a copy. When I contacted them they said I must wait 7-10 business day to get it unless I paid more money to get it faster. When I express my frustration kindly to customer service, gentleman just said goodbye and closed the chat. Very unprofessional. They should let clients know upfront that their delivery system has been changed and certification is no longer available upon completion of the course.