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When I got my delivery for the chaise I ordered, I could see the box was damaged. I got in touch with customer service right away and they walked me through the return policy. I was refunded in just a few days and was able to get the original chair, undamaged, sent out. Great service!
Tip for consumers:
Customer service is great.
Products used:
I bought chaises
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All of my holiday shopping was done months ago, thanks to venue.com. They have a great selection...
First and foremost, we apologize for the damage sustained by the first shipment of chaises during transit, Yvonne. Although our partner carriers make every effort to deliver parcels in perfect condition, isolated incidents like this do occur. On a positive note, we are happy that our Customer Service team was able to send you a replacement and sorted out this problem for you. Thank you for your patience and giving us a 5-star review. Should you have any concerns, please do not hesitate to contact us.