Yvonne V.

After ordering items from Victoria Secret, I received an email letting me know it was out for delivery. I signed-up for delivery notification with OnTrac so I received a text message when On Trac delivered the package. I went to the door - no package. I contacted OnTrac and they gave me an address I've never heard of, and when I googled the address, I discovered the address DOESN'T EXIST. I got back in touch with On Trac, gave them my correct address, and relayed this information and asked them to sent their driver back to wherever he left the package to pick it up, because he could not have left it at that address. Several hours later I received another message from On Trac that my package was back out for delivery. When I contacted them to clarify the address - they had it going to the WRONG ADDRESS AGAIN. I tried to get them to contact the driver but nobody would do anything and I got another text telling me the package had been delivered. I then received a message from OnTrac telling me the matter had been closed and to contact the seller for a refund.

I contacted VS and asked if I could request another delivery vendor. (The answer was no). My order was replaced...and in about 10 days THE EXACT SAME THING HAPPENED AGAIN. Turns out my address is really long and VS abbreviated the first word in my street address incorrectly, but the weirdos at OnTrac couldn't use any critical thinking skills to figure out my address. This happens all the time and nobody has every NOT delivered a package to us. I think the wife or girlfriend of those OnTrac drivers are wearing some cute little VS articles of clothing.