Yvonne Y.

I have been purchasing toner cartridges from this company for several years and I have loved the service and quick responses. However, I purchased some toner cartridges in 2022 and it has taken me two years to get a refund. I have called and spoke with several people over the span of these 2 years and all of them have promised me my refund and nothing has happened. Today, while I am typing this review, I am on the phone with them and instead of getting a refund, I have asked them to send me two new, not refurbished toner cartridges to equal up to my refund. I was told that my refund is $40 dollars less than I was told a few months ago. This is highly unacceptable and very disappointing. I have referred many people to this company, and now I am notifying everyone I told that they should use another company, because the customer service has gone down, you are either on hold forever or you leave a message and it may be weeks before someone calls you back. I just finished my call, and I was told it was approved to place an order to equal up to my lower refund rate. So, after 2 years, several customer service agents and multiple phone calls to this company, I hope to finally receive replacement cartridges, since I could not get a refund for money that was owed back to me and I'm still being cheated out of $40 dollars. I will never, ever use this company again and if anyone asks me about it I will go in great details to tell them about the horrific customer service and return fiasco.