Zachary T.

I booked a flight for my sister in law and brother out of the Bahamas to JFK. Hurricane Irma is going to hit the east cost so they want to get out ASAP. While booking the flight I mistyped my sister in laws first name. I thought no big deal I will call and have them change it. I first called JetBlue who informed me that I would need to call cheap o air. I called and waited on hold for over 16 minutes then the phone just hung up. I called back, 6 minutes later, same thing. I called to "book reservations" and a person picked up right away. After explaining that I need to change a name he said he had to transfer me. 20 minutes later and I am finally speaking with a "customer service rep". I then again explain the simple mistake of spelling my sister in laws first name wrong and how I need it changed. I am quickly told that it will be $75 to change the name! I said no, I am only changing the spelling, not the person, not the date, not the airline; just the spelling. His response was yes, it will be $75 for me to make that change for You! This company is a joke and a sorry excuse for customer service.