Everything says free phone service but they start you at 40 a month, you can downgrade to their "free" service but it costs 20 dollars to do so, and all their services are paid services, so there is no way you can get it free, but considering the service is complete garbage anyway, I guess you can't expect too much from them, especially a refund, they will not give you a refund at all, this site and their service is garbage.