Zaira B.

Not a professional company. I previously had a partnership and would order from another company in the east coast. I am opening my own business and decided to go with a company closer to me and after research decided on Heat Press Nation. I placed a big order and after a week did not receive order or call about my order. I called to complain and they ended up sending next day but not complete order. I had to be calling because they will not get back to me. I had never experienced anything like this. If an item is on backorder you let your customer know and give them an estimated time. Well I was the one calling until they gave me news on item but at that time had lost clients because did not have main item the heat press. Now I am working on returning everything as I am very upset for loosing customers. I will be going back with old company (Pro World) as I never had issues with them and customer service was great would always call if something was delayed.