Zara B.

I'll be honest - I am a little surprised by the negative reviews on here for this company. Given that customer service is something that is judged on the aggregate and not individual basis, I leave it up to you to do your own research, but my experience with Rogue Fitness was great. I ordered the Rogue Echobike to be delivered to Ontario, Canada and it took 15 days from entering the order online to showing up at my door.

The website was clear that due to COVID-19, shipping was delayed 5-7 days. They have both an app and a page on their website where you can track your order status. Indeed, for about a week my order stayed under the status of "Processed". And then a few days later, it was shown as Picked, Quality Controlled and then Shipped. Shipping is from Ohio and so it didn't have too far to travel but still managed to get across an international border in around 2 weeks. It is a ~140lb box.

UPS made a typo of my phone number and so the shipping status said they had left me a message to arrange a time to deliver it but I was not getting any voicemails. I emailed Rogue's support and they replied within a day, saying that they were inquiring with UPS about the status and would get back to me. I ended up calling UPS myself right after because I was so impatient and they told me about the typo, I gave them the correct number and the shipment arrived the next day. I let Rogue Support know that we figured out the issue and they told me to follow up and let them know when the bike arrived and if I had any other issues.

The Echobike arrived in perfect condition. As for the product - I love it. Having scoured the market for comparable exercise bikes, I found the price to be right, and the quality seems exceptional (though that will be judged in a few years after some wear and tear). I am very happy with the product and company. I notice many of the poor reviews here were during the summer where I am sure they were both being inundated with crazy demand for home exercise products and having to deal with COVID-19 lockdowns and fewer employees to run the operations. My order date was October 9 and delivered October 24, and it seems like their supply chain is doing better now.