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Avoid this service. When they receive a package, they open it and catalog each item for customs purposes. They made a data entry error on my order and tagged an item as a fresh food, which then created a requirement for my package to have FDA paperwork to ship. I have tried contacting the company via every available method over the course of the last week (emails, their contact form, phone calls) and have been unable to get this issue corrected. At this point it seems like I am unable to ship the package to myself because of their error, and am out the full amount I paid for the order. AVOID!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Title / tldr: STAY AWAY! COERCED TO REMOVE REVIEW IN EXCHANGE FOR REFUND. Bait/Switch Practices....
Service works but a very expensive experience, not sure why i am being forced to write 50 words...
Hi,
Thanks for the review.
We understand the frustration.
Every shipment containing food items necessitates the submission of a prior notice to the Food & Drug Administration in your country. This notice informs them that your shipment includes foodstuffs, and in certain instances, it may necessitate approval from the Food & Drug Administration.
It is crucial to ensure that you possess all the necessary information before shipping to facilitate the successful clearance of your goods through customs. Failure to provide the correct paperwork may result in your shipment being either returned or seized by customs. Therefore, thorough preparation is essential to avoid any potential issues during the customs clearance process.
We appreciate your patience and understanding as we work towards a resolution.
Sincerely,
Forward2me