zeynep o.

One of the worst experience as the delivery time and date was first really long and frustrating to establish and much later than what was agreed. They said to give a delivery slot within 3-4 days but I could only get it after 6days. The delivery was for today 21/03, which I asked to change as it is my birthday. They said they can't change the date to Friday or the weekend and I said I will come to the office only for them to receive the item if that's the only slot as I cannot do it next week.

The day before I confirmed with them the given delivery time and date.(see photo attached)

I came to the office to receive the item today only to get a text message at the time when delivery was supposed to be, that the delivery date is now changed to 23march Saturday (note that when I asked this date it wasn't given to me!)

The contact number of the particular company working for shiply (Gary83) is not working, you can never reach them by phone but don't think the shiply customer service contact number is working instead. The shiply customer service number advertised is also put there to mislead people into thinking there is a contact number *******2454) as this is a legal requirement. No, shiply doesn't have a phone service you can contact either. You can only raise a ticket.

There is no communication and everything is very frustrating, and utterly unprofessional

Please avoid unless you have no job or family to attend and have all the time in the world to be ready when they give you a time and date and then casually change it expecting you to be ready to receive the item