Zac H.

Complaint sent twice with no response until i picked up the phone. Ofl procedures state 2 working days. They were likely hoping i would forget.

£3000 spent on furniture with 50% deposit paid, this was a mistake, they seem to care less when they already have the money. Much of the order arrived damaged, 1 item exchanged. The other item was a £550 bed with damage on 3 out of 4 pieces. Not a small amount of damage either. Deep gouges into the wood. Ofl offered just £50 compensation or i spend a day taking it back down and putting it back up again as 'room of choice' is only really true if the delivery men can be bothered. I asked if the bed only had 1 instance of damage what would they offer in compensation, the answer was £50. This is an extremely poor canned response and shows that even management have little they can do look after customers post delivery when you are committed to the order. 2 bedside tables turned up looking like they had been in storage for years and full of grime, but luckily damage free. Its bad when you feel shocked that things are in the condition you would expect them to be in.