zidan s.

With over 30 years of experience staying in hotels and resorts both in the USA and internationally, I was quite taken aback by the response and impolite attitude displayed by a front desk employee when I simply requested some extra towels. This morning, I politely asked the front desk to provide us with additional towels, and they informed me to return later to collect them since there was no one available to deliver them to our room – which was understandable.

To our surprise, when we received a call notifying us that the towels were ready at the front desk, the employee also requested that we bring our used towels back. While we were willing to pick up the fresh towels ourselves due to the staffing situation, the request to bring back our used towels struck us as entirely unacceptable and baffling. This incident demonstrates a lack of attention to our needs, an impolite demeanor, and an unreasonably rude request from the hotel staff, which left us quite disappointed.

This experience occurred earlier today during our stay at this hotel.

I have very bad experience with them,and with holiday express in jasper alabama, just booked a hotel, they charged me and it's none refundable. When I went to the hotel,they didn't find my name,I was stuck between the hotel and them, the hotel said it's not our problem and booking said we need to email the hotel and check.
Imagine when a customer want to sleep at 11 pm, and you are caught between two businesses each saying it's not their fault.