The Because Market Questions & Answers

99 reviews

Ask a question

Here’s what consumers have asked with answers from The Because Market staff and previous consumers.

6 questions answered

0% answered in 1 day

Question:

Help cancel any further shipment of because underwear because i do not wish to be on automatic delivery, it is not needed. i will order as needed only Help cancel any further shipment of because underwear because i do not wish to be on automatic delivery, it is not needed. i will order as needed only

Answer:

I don't know. They just send new items if you cancel another. It is crazy. I have never had this happen before.

By Carlene G. over a year old

See more answers (2)

Question:

I paid you $2.49 for a trial pack of 3. i did not authorize you to send me more of your product. order placed 4/20. do not bill me for anymore. thank I paid you $2.49 for a trial pack of 3. i did not authorize you to send me more of your product. order placed 4/20. do not bill me for anymore. thank

Answer:

When you signed up for the freebies, you automatically authorized them to ship the first one. You had to cancel the second BEFORE it was shipped. It was up to YOU to cancel - they didn't cancel for you. They ARE in business.

By Tristan B. over a year old

See more answers (2)

Question:

What country are you based What country are you based

Answer:

I'm in the United States of America (Florida, specifically).

By Leona Q. over a year old

Question:

What is the return policy? What is the return policy?

Answer:

I have not had to return anything, but I'm sure that Customer Service would answer this question for you.

By Leona Q. over a year old

Question:

I was expecting to receive because sanitary briefs instead i received a pack of pads as a sample. mnosle can i receive the briefs instead? I was expecting to receive because sanitary briefs instead i received a pack of pads as a sample. mnosle can i receive the briefs instead?

Answer:

We can definitely do that! Please email help@becausemarket.com and we will get you set up.

By Connor S., over a year old

Question:

Please tell me why the quality of your product is not as good as when it was hexa care i have had a problem with them leaking Please tell me why the quality of your product is not as good as when it was hexa care i have had a problem with them leaking

Answer:

The premium pads are good for me! Try them i bet you will like them

By Paula W. over a year old

Question:

How do you have such a great product, but such lousy customer service? you are taking advantage of the elderly.

Question:

If my husband is not satisfied with the product after the free trail. can i request that nothing be sent again, and taken off the order list

Question:

I would like to cancel my account how

Question:

I received my package today, i really don't want to bring sent a new box in 2 weeks i don't wear these everday so is it possible for me to order from

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

The Because Market Questions & Answers

I paid you $2.49 for a trial pack of 3. i did not authorize you to send me more of your product. order placed 4/20. do not bill me for anymore. thank I paid you $2.49 for a trial pack of 3. i did not authorize you to send me more of your product. order placed 4/20. do not bill me for anymore. thank

What country are you based What country are you based

What is the return policy? What is the return policy?

I was expecting to receive because sanitary briefs instead i received a pack of pads as a sample. mnosle can i receive the briefs instead? I was expecting to receive because sanitary briefs instead i received a pack of pads as a sample. mnosle can i receive the briefs instead?

Please tell me why the quality of your product is not as good as when it was hexa care i have had a problem with them leaking Please tell me why the quality of your product is not as good as when it was hexa care i have had a problem with them leaking

How do you have such a great product, but such lousy customer service? you are taking advantage of the elderly.

If my husband is not satisfied with the product after the free trail. can i request that nothing be sent again, and taken off the order list

I would like to cancel my account how

I received my package today, i really don't want to bring sent a new box in 2 weeks i don't wear these everday so is it possible for me to order from

Can’t see your question? Ask to get answers from the The Because Market staff and other customers.