Best Buy Questions & Answers

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Here’s what consumers have asked with answers from Best Buy staff and previous consumers.

7 questions answered
29% answered in 1 day
Question:

I would like to purchase a phone but a can't manage some expensive one so i looked on the cheap ones and it came up with samsung galaxy s5 for only £1 is this true or does it have a catch to it

Answer:

I am sure there is a catch-like a 2 year contract. No one gives you a phone for $1

By Leon M.
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Question:

Do not shop in the westminster store. do not trust their geek squad. i was unable to accompany my grandmother to the store when her 18 month old hp all in one computer stopped working. in the span of an afternoon the sales team and geek squad looked at her computer and convinced her it was dead and way too expensive to fix. they charged her for programs and virus protection she already had and convinced her to buy an asus brand and told her hp is going down hill so it was a better buy. they also charged her to transfer her data for an additional $60. i talked to her after all of this was done and told her and my aunt to make sure and get her old unit back when they picked up the new one. i had contacted hp and they were willing to repair it for free because it was only 18 months old. when my grandmother went to get it she was told they had to rip the old one apart and it was useless so they recycled it. not only did they sell an inferior product to my grandmother who has a hard time hearing and understanding they destroyed and recycled a computer that potentially could have been fixed. i am disgusted with best buy. the sales team and geek squad are thieves. i understand they are in business to make money but really do they have a conscious? i will never shop at any best buy store again. i encourage others to boycott and if you do have to interact with them please help your elderly relatives when dealing with these money hungry criminals.

Answer:

I would write a letter to your state's attorney general. There are laws regarding taking advantage of senior citizens. I would specifically ask for documentation from Best Buy in which your grandmother gave them permission to recycle her 18 month old computer. If they cannot produce that document they may be in very big trouble with the state's attorney general. I would also write the BBB and contact your public officials. This I think would be paramount to theft if your grandmother did not give them permission to recycle her computer. On the flip side of things, ASUS is a very good machine. My son is a computer scientist and swears by ASUS. I have three ASUS machines one of which is over 5 years old and it is a workhorse. Unless something significant happens in the ASUS business world, I will continue to buy ASUS!

By Anna K.
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Question:

Answer:

All I can say is that you obviously have been very lucky. I was a dedicated customer for 25 years, however, I would do without before I ever spent another dime in a Best Buy!

By Anna K.
Question:

What made you choose www-ssl.bestbuy.com over similar businesses?

Answer:

I chose Best Buy tech support because they seemed to offer a good deal on support and I bought my products there. I'll go elsewhere now.

By Helen O.
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Question:

How do i get my delivery fee reimbursed? how about a discount for aggravation?

Answer:

Great question. Let us know if you were able to get reimbursed.

By Candice W.
Question:

Is www-ssl.bestbuy.com a scam or a legit company?

Answer:

I dont know? I dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont knowi dont know

By Mark Q.
Question:

How can i ear from this site

Answer:

Write a genuine review for a product you buy from there, get upto $25 gift certificate

By Dinesh K.

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