Been on perpetual hold for over half an hour. What's the problem?

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Been on perpetual hold for over half an hour. What's the problem?

asked by Blake W. on 11/11/20

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Danielle K. [Boomer Benefits Rep] · Answer 1 · 2020-11-12T06:25Z

Danielle K. [Boomer Benefits Rep]

on 11/12/20

Hey Blake, sorry to hear that - this is our busiest time of year because Medicare makes 60 million Medicare beneficiaries squish all their drug plan changes into a 7-week period each fall. As we get closer and closer to the December 7th deadline, we have a higher call volume every day and yesterday we fielded hundreds of calls. Are you a current client calling about making a change or do you need help with turning 65 info? Let me know your situation and we'll see if we can arrange a call to you.

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