We at Budget Home Kits are very sorry you had a less than pleasant experience getting through to us. Please believe that we appreciate every contact we receive from the curious to the ready to build. We are amazed, humbled, and yes sometimes overwhelmed by the magnitude of the response to our homes and the value to dollar ratio they provide. We could charge more and provide needless "bells and whistles" but we feel the savings are worth the extra effort. Thank everyone for calling and emailing us. We promise in the end to make you happy you did.