comGateway Questions & Answers

Steve P is correct! It is based on the higher of an item's actual or volumetric weight.

Hi Katherine - packages received and are signed for by our team is regularly processed within 1 business day. However, with the COVID-19 situation, we hold the package for another day before processing it. If the tracking number of your package says "Delivered" and it has been more than 2 business days, we can help you check if we have really received your order or if there is a different reason for the delay.

Yes, we are! We have been operational since 2005, shipping over a million packages to 120 countries.

3lbs would cost about USD32 in shipping fees. Do check out Live Quote (log in, and look under the Search bar) for a guaranteed estimate on shipping fees!

Hi Lassana - recently, we had 15 shipments to Sri Lanka. Some of them were bound to Mabola, Sri Jayawardenepura Kotte and Nugegoda.

We ensure packages are fit for international delivery Joed. You can request additional safety materials like bubble wrap and fragile stickers for free. Just contact our Support team via email or chat.

Yes we do Joed! Most of our customers shop from Apple.com via our BuyForMe service because they require your payment method to be issued within the United States.

Yes we do Joed! Most of our customers shop from Apple.com via our BuyForMe service because they require your payment method to be issued within the United States.

We do Ednalyn. However, please send us an email with the URL of the item because some refrigerator may contain refrigerants that are prohibited for international shipping. Giving us the URL will allow us to check if we can ship your order via air freight.