- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from CooliCool staff and previous consumers.
Send an email. They will respond but with nothing useful. If you haven't received the item I suggest you cancel. This is not a company worth doing business with.
Dear customer, Your order goes through several steps before it reaches your door. Step 1 (1-2 business days): The order(s) are double checked by our QC staff. Step 2 (1-2 business days): The Product(s) are packed and posted to the corresponding courier/shipping agent (e.g. Hong Kong Post, Singapore post, HK Fedex, HK DHL, EMS, China Post)Step 3 (5-15 variable days): The Product(s) are en route to the shipping destination via Express or Air mail. However, due to customs inspection and clearances it may take up to an additional 7 business days to reach the destination. In rare cases, some products may be per sale or out of stock on the market, the time may be longer. For keeping your safe account, would you pls send your order number to support@coolicool.com We will response within 24 hours. Thanks for your understand.
Dear customer, Thanks for your support first. Sorry for all inconvenience to you. Would you pls send us your order number or email to support@coolicool.com and tell us your problem. We will help you check it and response within 24 hours. We will try our best to solve it, is that OK? Waiting for your replay. Coolicool support team
Claim off Pay pal - but you will have to send the phone back, at your cost - keep a copy of dispatch and tracking numbers - check Pay Pal dispute conditions 1st then follow to the letter - then again Pay Pal 'ruled' against me in a dispute and yet the seller paid up (non delivery) - so I don't trust Pay Pal and deleted my account
