Dear customer,

Your order goes through several steps before it reaches your door.
Step 1 (1-2 business days): The order(s) are double checked by our QC staff. Step
2 (1-2 business days): The Product(s) are packed and posted to the corresponding courier/shipping agent (e.g. Hong Kong Post, Singapore post, HK Fedex, HK DHL, EMS, China Post)Step
3 (5-15 variable days): The Product(s) are en route to the shipping destination via Express or Air mail. However, due to customs inspection and clearances it may take up to an additional 7 business days to reach the destination.
In rare cases, some products may be per sale or out of stock on the market, the time may be longer.
For keeping your safe account, would you pls send your order number to support@coolicool.com
We will response within 24 hours.
Thanks for your understand.

No chance of getting any response from CooliCool. Ever.