Eastwood Questions & Answers

Hi Charles. We do look at reviews on many sites and we answer most of them privately.

Hello Kathrine, Thank you for contacting Eastwood, and I apologize for the confusion. Out Website Dashboard will continue to say processing for some time. We are going through website updates and unfortunately, that is one of the tasks on the list. However, I would be more than happy to provide you with a breakdown of our shipping methods. Provided everything you ordered is currently in stock: FedEx Ground/Home can take 4-8 business days, SmartPost can take 8-10 business days, and freight shipments can take 2-4 weeks. Please do not include weekend days when calculating your ship/delivery date. Our Warehouse is not open on the weekend and we can not guaranty that FedEx will deliver to your location on Saturday. You will be directly emailed with a tracking number once your order ships and a tracking number has been assigned. If you would like to private message us here or at Help@eastwood.com with your sales order number one of our specialists will be happy to provide order updates for you. Thank you and have a nice day.

Charles, Admittedly, we've had a tough time with a total system overhaul that occurred at the end of August 2016. We've come a long way since then but have run into other issues as Laura points out, where the black powders got mislabeled leading to glossy black being packaged as satin black. Laura, as far as the other issues you describe, I certainly hope we have resolved the issues to your satisfaction--if not, please email orderhelp@eastwood.com and address your issue to one of our Team Leaders or the Director of Customer Solutions. Tim-Customer Solutions

Hello Troy, I apologize for any miscommunication and for any convenience this has caused you and we do want to make this right. The normal procedure would be for the customer to be responsible for the return shipping in order to receive the refund. What we can do it go ahead and issue a refund for the amount of the product and you can go ahead and keep the product as you were not 100% satisfied. Troy if there is anything else that we can help you with please feel free to reach out to us.

Hello Don, after the 3-year warranty has expired we recommend that if any malfunctions happen with your welder; the welder be taken to a local repair shop. At that point, a call can be placed to our customer solutions department to purchase parts to have the welder repaired.

Gary--I will pass this question on to our Tech Team but we won't have an answer until Tuesday. Is the machine operating? If not, we'll need contact information to get you taken care of! Thanks! Tim

Hi Ray--I answered this in your review yesterday. Just to make sure you got it, your refund was issued over a week ago and certainly should have shown up in your bank by now. If it hasn't, you will need to discuss with them as we've taken care of our end. Thanks!

I'm assuming you meant Rockwood. If so, then the answer above is correct. If you meant Rockwell, you'd need to check with them. Thanks!