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FareGeek Questions & Answers

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I booked a ticket through this company. They sent me a confirmation mail.
One week before the trip, I did pre-check in and got seats on the web.
However, when I went to the airport, the lady on the counter told me "the ticket had been canceled by faregeek 3 days before". I couldn't believe what's going on.
I called faregeek, but the guy on the phone told me "Ok, I'll give you the ticket for tomorrow."
I already booked connection train and hotels. I told him about it. Then he said to me "get the ticket at the counter then. I'll talk to our boss and give you a refund. Call us when you return from the trip."
After the trip, I called them. But nobody answered the phone. I sent many email to them. The guy sent me back 2 times, "we're still working on your refund". It's been 3 month. He finally stop replying me.
Is there anything I can do for this problem?
I would strongly say "Never use this company!"

asked by Yu I. on 6/19/13

5 Answers
Thumbnail of user laurao10

I have called/emailed numerous times, spent 7+hrs on hold wasting all my minutes on cell phone. They do NOT answer or reply to emails. TOTAL rip-off! They screwed my entire trip home up and I didn't get to spend the last day in Missoula with my dying mother as planned. Instead, I was up ALL night and ALL next day on phone crying to airline and credit card co., trying to get a connecting flight from Denver to LAX so I could get home. It cost me an extra $388 + hotel + cab + 24hrs before I got home! They STILL won't reply to my emails! I hope their families all suffer horribly!

Helpful  (1)
Thumbnail of user evex

I book a international flight ticket on this website. But I don't have US or Canada credit card. They e-mail me that they don't accept international credit card. They have cancelled it. I am afraid they will still take off the money from my credit card.

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Thumbnail of user elainek4

How long from time of booking did it take them to process credit card informartion? I received an email confriming booking, however I still have not been charged.

Helpful  (0)
Thumbnail of user neenat

Has anyone tried using faregeek.com?

Helpful  (-1)
Thumbnail of user myanhp

Hmm... I haven't personally, but I looked it up for you!: D

According to what some people say... they do save money, but the customer service is terrible. Like changing their flight without mentioning anything, or charging to the wrong person, etc. Others say they save money and everything went smoothly. So apparently, you do save money either way, but its hit or miss with customer service depending on what person you get.

Hope that helps! If you do end up going with them, don't hesitate to review them on sitejabber. =]

Helpful  (-1)

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