FareGeek Questions & Answers

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Here’s what consumers have asked with answers from FareGeek staff and previous consumers.

38 questions answered

32% answered in 1 day

Question:

I have seen good deals on fares to usa but am worried about the bad reviews I have seen good deals on fares to usa but am worried about the bad reviews

Answer:

Stay away, look at my review. These guys are crooks

By Vikas G. over a year old

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Question:

What is their business license #? how do they sleep with themselves? they cause so much distress and trauma to innocent people on an on-going basis! they ruined the last chance i ever was going to get to spend with my mother before she died! instead of spending the day with her, i was on the phone and internet all night and until 9:15pm the following day trying to get my travel straightened out. they stole my money and did not answer their phone or emails i sent. i was on hold to their company over four hours before i ran out of minutes on my cell phone and got disconnected. i ended up having to pay an additional $379 to buy a ticket to get me on one lag of my trip home. i purchased a ticket from fare geeks to get from mt to hilo, hi. they sent me a ticket from mt to co then from la to hilo, but no ticket to get from co to la! i would have been stuck in co if i had waited until i got to the airport to check-in! thank god i tried to go online to pay for my luggage and choose my seats or i wouldn't have known they didn't give me a ticket to get from co to la! i paid more for the ticket from co to la than i would have paid for a full price ticket from the airlines to get from mt to hilo! not to mention the $300 i paid fare geeks initially! they stole time i could have spent with my dying mother that i will never get back! i don't know how they are legally doing business in the u.s.! they should be imprisoned... all of them! What is their business license #? how do they sleep with themselves? they cause so much distress and trauma to innocent people on an on-going basis! they ruined the last chance i ever was going to get to spend with my mother before she died! instead of spending the day with her, i was on the phone and internet all night and until 9:15pm the following day trying to get my travel straightened out. they stole my money and did not answer their phone or emails i sent. i was on hold to their company over four hours before i ran out of minutes on my cell phone and got disconnected. i ended up having to pay an additional $379 to buy a ticket to get me on one lag of my trip home. i purchased a ticket from fare geeks to get from mt to hilo, hi. they sent me a ticket from mt to co then from la to hilo, but no ticket to get from co to la! i would have been stuck in co if i had waited until i got to the airport to check-in! thank god i tried to go online to pay for my luggage and choose my seats or i wouldn't have known they didn't give me a ticket to get from co to la! i paid more for the ticket from co to la than i would have paid for a full price ticket from the airlines to get from mt to hilo! not to mention the $300 i paid fare geeks initially! they stole time i could have spent with my dying mother that i will never get back! i don't know how they are legally doing business in the u.s.! they should be imprisoned... all of them!

Answer:

Sorry to hear about your mother Laura. We should all report them!

By Justine O. over a year old

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Question:

When we book a trip to portugal with sata intern. through faregeek does it include checked in baggage? this is the second time i'm asking with no answer When we book a trip to portugal with sata intern. through faregeek does it include checked in baggage? this is the second time i'm asking with no answer

Answer:

It depends on the airline not on fare geek, but don't book with this company if you can manage not to. They are literally liars, and I hope I don't run into Yu's problem because I just cancelled my flight with them.

By Karly U. over a year old

Question:

I've booked a flight from sfo to sal on dec 8th, i got an email with a confirmation number however the e-ticket was not generated. i've called your cst service number and they told me that it will be arriving later today. still no e-ticket in my mailbox. do i have to worry? I've booked a flight from sfo to sal on dec 8th, i got an email with a confirmation number however the e-ticket was not generated. i've called your cst service number and they told me that it will be arriving later today. still no e-ticket in my mailbox. do i have to worry?

Answer:

7hrs: Thanks for choosing Faregeek.com as your travel partner. We understand that you have made a booking hence waiting for your e tickets. We regret for any inconvenience caused and request you to kindly share your booking number, email ID and contact number so that we can check internally and call you immediately to resolve the concern highlighted. Now: Thanks for your esteem feedback towards our services. We always strive for 100% Customer satisfaction ratio and would always take every feedback as our areas of improvement. Please note that as a Travel Agency we would always have some restrictions in our terms & condition, rules & policies with the airlines. You are most welcome to drop in an email at customerservice@faregeek.com for any services which were not met as per you expectations and we would ensure to resolve it at all possible levels Thanks, CSD Team

By CustomerExperienceTeam F., over a year old

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Question:

How long to get my ticket confirmation email after i buy the ticket? How long to get my ticket confirmation email after i buy the ticket?

Answer:

I received mine immediately after successfully paid

By Siman L. over a year old

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Question:

I booked a ticket through this company. they sent me a confirmation mail. one week before the trip, i did pre-check in and got seats on the web. however, when i went to the airport, the lady on the counter told me "the ticket had been canceled by faregeek 3 days before". i couldn't believe what's going on. i called faregeek, but the guy on the phone told me "ok, i'll give you the ticket for tomorrow." i already booked connection train and hotels. i told him about it. then he said to me "get the ticket at the counter then. i'll talk to our boss and give you a refund. call us when you return from the trip." after the trip, i called them. but nobody answered the phone. i sent many email to them. the guy sent me back 2 times, "we're still working on your refund". it's been 3 month. he finally stop replying me. is there anything i can do for this problem? i would strongly say "never use this company!" I booked a ticket through this company. they sent me a confirmation mail. one week before the trip, i did pre-check in and got seats on the web. however, when i went to the airport, the lady on the counter told me "the ticket had been canceled by faregeek 3 days before". i couldn't believe what's going on. i called faregeek, but the guy on the phone told me "ok, i'll give you the ticket for tomorrow." i already booked connection train and hotels. i told him about it. then he said to me "get the ticket at the counter then. i'll talk to our boss and give you a refund. call us when you return from the trip." after the trip, i called them. but nobody answered the phone. i sent many email to them. the guy sent me back 2 times, "we're still working on your refund". it's been 3 month. he finally stop replying me. is there anything i can do for this problem? i would strongly say "never use this company!"

Answer:

I have called/emailed numerous times, spent 7+hrs on hold wasting all my minutes on cell phone. They do NOT answer or reply to emails. TOTAL rip-off! They screwed my entire trip home up and I didn't get to spend the last day in Missoula with my dying mother as planned. Instead, I was up ALL night and ALL next day on phone crying to airline and credit card co., trying to get a connecting flight from Denver to LAX so I could get home. It cost me an extra $388 + hotel + cab + 24hrs before I got home! They STILL won't reply to my emails! I hope their families all suffer horribly!

By Laura O. over a year old

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Question:

Are you abta guaranteed Are you abta guaranteed

Answer:

Thanks for writing to Faregeek. Com. Please be advised that we are ABTA and ATOL protected. For any further queries you may contact us at fares@faregeek.com or call us at 0203-695-3494

By CustomerExperienceTeam F., over a year old

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Question:

Hello i just booked a flight with air canada dec 1st 12:55pm departure but i didnt receive a reference no.? Hello i just booked a flight with air canada dec 1st 12:55pm departure but i didnt receive a reference no.?

Answer:

It was wonderful talking to you, E- tickets sent. Thanks for choosing Faregeek as your travel Partner

By CustomerExperienceTeam F., over a year old

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Question:

How long does it take to get my ticket through email after i purchased from the website? How long does it take to get my ticket through email after i purchased from the website?

Answer:

Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.

By CustomerExperienceTeam F., over a year old

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Question:

I just wanted to make sure that if i pay the $14.99 that i can cancel up to 11:59 tonight I just wanted to make sure that if i pay the $14.99 that i can cancel up to 11:59 tonight

Answer:

Thanks for considering Faregeek as your travel partner. Please be advised that the $14.99 is a Customer satisfaction and Best Price Guarantee program which allows you to cancel the ticket on the same day of your reservation without any penalty. You must use this by 11:59 pm (EST), the same day you purchased the ticket on our website. This service is only applied on flights. I hope we were able to answer your query and looking forward to serve you.

By CustomerExperienceTeam F., over a year old

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FareGeek Questions & Answers

I have seen good deals on fares to usa but am worried about the bad reviews I have seen good deals on fares to usa but am worried about the bad reviews

How long to get my ticket confirmation email after i buy the ticket? How long to get my ticket confirmation email after i buy the ticket?

Are you abta guaranteed Are you abta guaranteed

Hello i just booked a flight with air canada dec 1st 12:55pm departure but i didnt receive a reference no.? Hello i just booked a flight with air canada dec 1st 12:55pm departure but i didnt receive a reference no.?

How long does it take to get my ticket through email after i purchased from the website? How long does it take to get my ticket through email after i purchased from the website?

I just wanted to make sure that if i pay the $14.99 that i can cancel up to 11:59 tonight I just wanted to make sure that if i pay the $14.99 that i can cancel up to 11:59 tonight

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