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Fossil Questions & Answers

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Here’s what consumers have asked with answers from Fossil staff and previous consumers.

3 questions answered
100% answered in 1 day
Question:

Can you share a success story using fossil?

Answer:

Yes. I have had one of their smartwatches for quiet a while. More recently the battery stopped holding a charge. I was so upset and sent it in for repair. The repair is actually affordable. When Fossil could not repair the watch, they offered a gift card for the purchase amount that could be used at Fossil.com. I already ordered my replacement a paid a small difference. I appreciate that after 2 to 3 years, I can still count on them to stand behind their product.

By Liz R.
Question:

How easy is it to get a hold of customer service at fossil?

Answer:

I thought it was fairly easy, especially online. I went to fossil.com and started a "chat now" session. The person on the other end responded quickly, and the process was painless.

By Liz R.
Question:

What made you choose fossil over similar businesses?

Answer:

Fossil is a reputable brand. They have beautiful quality pieces.

By Liz R.
Question:

How long did item take to get shipped to canada?

Question:

Question:

How easy is it to get a hold of customer service at fossil?

Can’t see your question? Ask to get answers from the Fossil staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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