Fossil

Submitted my 2 month old hybrid watch for Crystal repair, it was my fault so I paid for it, waited 2 months and watch came back non functional had to send it back, waited 2 months more watch came back but start having issues with the module. Resubmitted again waited for 3 months, 1 month later again issues with module, send it again wait another 2 months later told me watch cannot be repaired and only offer me the amount I paid, which was offered at 40% because they did not repair my previous watch properly. Refuse to offer credit for full value of watch and now expects me to put more money in to get similar functioning watch. Just bucnh of crooks at fossil now cannot live up to their own policies. Worst customer service and ethics. Been a customer for 13+ years but now done with them forever.

Fossil does not make me happy with my purchase. I received a damage item and i sent them a proof that it is damage via email. They make me to go to fedex to return the item. Id rather throw it away and get a refund. But they wouldnt let me do that (they always said the system wont allow us to do that). I will not pay one cent for that damage/ used ugly item. Im so disappointed with fossil and their customer care service (live agent or their supervisor). I never received such an ugly and defective item when i shop online. I called customer service for hours since last night. First they gave me $25 off discount that doesnt work. And they offer me to give 2 items for free (after that they keep transferring me to a different agent and supervisor). And after all the trouble i still have to go to fedex to return the damage item just for a refund. I cant believe i have such a bad experience with fossil. They send me a damage item and they asked me to return it. It doesnt even make sense.

I am incredibly annoyed right now with this company. I was a first time customer until my terrible customer experience happened. I ordered a Sydney Tote hand bag as a Christmas gift for my daughter. When it came time to receive it nothing came. Its been weeks so i called customer care and find out they shipped the bag but due to bad weather it could not reach my home. Big joke as 10 or more parcels from Amazon, Coach and everywhere else have arrived daily no trouble. Turns out it sat at Purolator for 5 days and because I didnt pick it up they sent it back. What the actual? How would I know it's there? How would I know to pick it up? Incredible unhelpful customer service now I have to wait 2 business weeks for a refund after all that. Such a bad taste in my mouth about Fossil and now I read other reviews I am glad it didnt come after all. Well off to Michael Kors or Coach where I know it will arrive. You just lost a potential customer, and I plan to tell anyone that will listen about Fossil. Thumbs down Fossil. No Photos attached as I have nothing to show for my money.

I paid to have my order that is a Christmas gift to be delivered in 2 days.
Got an email stating that it will not be delivered until after Christmas
I asked for a refund and they refuse to give it to me
I now see why that have a 1.5 star rating
When I get this watch I will send it right back and get a full refund
BE WHERE OF THIS COMPANY DO NOT USE THEM

Bought a beautiful watch for my husband for our wedding. It would not keep the time. So I sent it back to be repaired. Two months later the same thing. Contacted fossil and they won't return for store credit for a different watch. Will only repair again. Not impressed with the customer service and standing behind their products.

No major complaints. Would avoid buying online especially if you're an international buyer, but bought few watches in store and one of them stopped working so they replaced with a new one, no questions asked and they gave me a newer generation of that watch. Good job

First off all l would like to say that l always had a pleasant experience at this store.
On Friday, Sept.15th it was exceptional, the sales associate Hera was amazing, very helpful, knowledgeable about the products, not pushy at all, but very nice and polite.
I bought the purse, she did a great job from the minute l walked into the store to the minute she rang my purchase in.
Great job Hera!

The quality of the bag that I bought 2 years is very bad I just use 1 year and started peeling off which is annoying. I sent to repair I thought there is solutions but no way I sent it twice. Until the repair company told me they can't do anything anymore as the quality is very poor.

I'm really upset with fossil ladies watch. After long time bought a 'Fossil' so called branded watch. '
It stopped working in a month and 2 stones fallen in a month. Belt colour started fading in first month only. Unbranded watches were anytime better than thus crap Fossil. In the same amount better to buy use and throw many watches. And they won't respond to ur complaints too. Worst customer service ever. Infact there's no proper way to contact customer service. It takes hell out of time to just search the grievance cell no. Please don't waste your hard earned money on this unworthy brand watches.

This company overcharged me on an order then lied to me about a refund and now want me to send the merchandise back so they will then have my money and the merchandise back. Do not trust them. I am livid that the customer service rep lied to me leaving me stuck with poor business practices. WORST company I have ever dealt with! STAY away from them!

Ordered three items from the online store, all three were available at the time of purchase. After few days one item was just cancelled from the order with no explanation. Additional to that the initial delivery date was moved by 5 days (delayed). Eventually UPS tried to deliver when no one was at home, and sent straight away to the collection point.
This is one of the worst online shopping experiences I've ever had.

Do not buy from this company online! Customer service is a joke! They don't reply to emails. I ordered 2 bags, arrived after a month although when i placed the order they mentioned it would take 3 to 7 business days to be delivered.I returned an item because it was different from what i saw on their website. It's been a month now and I haven't received a refund. I tried calling them, emailing them, no respond. And their live chat is a joke they never answer.Horrible!

These guys have some fantastic products! I have a fossil watch & a fossil pair of sunglasses, and bought some clothes there too. I get compliments on them all the time. People love them. I went to a job interview brandishing a fossil watch & a vest I bought there. My interviewer said "I like your watch, what brand is it?" I told him "Fossil... the same brand that makes this vest." He said "Wow that's cool I'll have to go there sometime". Yes, I did get the job.

On 11/28/21, we went to the Fossil store in the Woodlands mall in The Woodlands, Texas. We had stepped in to look at the men's wallets. We were greeted by Kyara... one of the most pleasant customer service representatives we've met in a long time. Not only did Kyara help us to find the perfect wallet for family member #1, but because we found the service to be so thoroughly helpful, comfortable, and informative, we ended up purchasing two more wallets, which were not planned at all when we walked in. We were excited to learn that initials could even be embossed into the wallets to make them personal. Katherine embossed all three, did a fantastic job, and was just as sweet as she could be. Over all, our visit to this Fossil store was wonderful and so much more than we could have expected during the busy Christmas season!

This company is a joke, their customer service is the worst I've ever seen anywhere in the world. They lie, play games, hang up on you and refuse to do anything about your issue. I will do whatever I can to take down fossil in a class action lawsuit. Wish me luck

The order was processed and sent very quickly, we are satisfied, thank you very much.
Everything is great and on time!

Three days after placing an order I received the following email: "Thank you for your Fossil.com order! We regret to inform you that we were unable to process your order. Please verify your billing information with your bank or credit card provider before placing another order..." Yet my card was charged three days ago. I cannot imagine a higher level of incompetence. Who hires these morons?

Crown on watch no longer worked. Sent to Service Centre at my expense on 30/12/2022. Received SMS on 11/1/2023 that watch repairs were underway and a 4-6 week time frame was to be expected. Heard nothing more so sent and email on 12/2/2023 to find out the current status of the watch. A return email was received on 13/2/2023 stating that damage has now been assessed as "collision force damage" and parts are unavailable at present to repair your watch. This "collision force damage" according to the technician is due to external factors. Whilst they now can no longer repair the watch they are offering that I part exchange my watch and purchase a replacement watch with a discount. The discount being 50% off the recommended retail value. This is an offer in exchange for my current watch that has a faulty crown. This is absurd and absolutely disgusting customer service. This 6 month old watch cost $550 and I am now being asked to replace if by paying another 50% of the original value of the faulty watch. A reply to my email questioning this offer and an explanation as to how the repairs that were supposed to be underway has transpired has still not been received.

VERY BAD SERVICE I have buy fossil gen 6 in 7 month only the back cover open automatically and it's in warranty but service centre from Bangalore they will tell you open the back cover in a local shop and then they will charge you RS-8340 which is not worth I bought in MRP ******* now also my problem is not solved my ORDER NUMBER SVO*******
MOBILE NUMBER *******215

I recently ordered several items from Fossil, they charge my card and sent a confirmation, a few days later get a shipping notification for only one item. I check my credit card and see a reversal. I reach out via messenger and get the run around telling me the order is not cancelled but cannot tell me when if ever I will receive my items. They then tell me the items (all 5) are out of stock yet they are still on the website being advertised as available. The customer service provided was terrible and no solution or honestly offered. Buyer beware.

I was lucky enough to bump into problems BEFORE spending money. I wanted to order a watch and was offered $25 discount, on the website and via email (multiple codes). None of them worked, customer service ignored my inquiry and they keep sending emails with the same false discount. All in line with the other customers' experience.

I wanted a hybrid watch, the concept and look of which I absolutely love. When my watch finally arrived, I was disappointed to find that it was shipped without its charger. I waited on chat for an hour because it said I was fifth in line, but when I got to #1, I was informed that there was no one to take my chat (which made me wonder, why did it take so long to get to #1?). I called the 800 number included on my receipt. The gentleman there was very nice, but it was clear he could do nothing but forward my "request" for a charger to someone else and send me a code for 20% off my next purchase (WHY would there be a next purchase at this point?). Next I got an email asking me for more information, to which I received no reply. Finally, I posted a 1 star review on the Fossil site outlining this issue and got an email stating that they would be figuring out my charger issue and updating me soon... haven't heard from them for over a week (except that they sent me a survey asking about what I thought of their customer service... guess what I said?)

Sent a very sentimental watch to them for a new battery. It was returned damaged, in inadequate rapping and without the box, I sent it to them in. I contacted them and so far I have sent 11 emails asking them to call me. They offered me 30% off another watch if I bought another from them for the 'inconvenience caused'. I rejected this offer but they then called me and told me they hadn't received the emails sent despite replying to them with the offer of 30% off followed by telling me I would be transferred to someone else but had been cut off. I then called back to be told they can't transfer and the department I called could offer no assistance. I told them this watch was a gift from my wife on our wedding day and they couldn't care less. It was only sent for a new battery and it was returned in a completely unwearable state!