Elisha T.

I have been a customer of Fossil's for over 20 years, & have a closet filled with items from that brand, but they will never ever never ever ever ever EVER see another penny of ANY of my money. I have never returned one fossil item in my entire 43 years on earth until this. I am so angry to the point where I started to feel defeated, & then began to just laugh about it maniacally— I had to learn my lesson the hard way…am so upset that I've spent so much money with them over that course of time, but here goes the story & what is currently going on. I placed an order with this company that totaled over $800. They sent me a damaged handle on a $250 Disney satchel. Initially, I just wanted to get a new handle for the bag & they refused to do that & asked that I send back the bag shipping it through FedEx. Back to their location in Texas- which I did. I was informed over the phone that I could not return the item to a store.((even though I mentioned to that same rep telling me that the website said otherwise & she kept saying no ma'am -a lot of times the Fossil stores cannot help with returns)) but then I got conflicting information from someone else at the same company that yes I could have returned items to the store (after the fact of course, & during this process I ended up returning multiple items to a local Fossil store) & one of the Fossil stores near me confirmed that as well & their website return policy states you can return fossil.com items to any Fossil store —I should've done my research before ordering from this absolutely horrific company or before, ever, ever doing business with them but I had just never had an issue before this & have been a customer before "online" was a thing.They are now saying that they cannot refund me via PayPal which is my payment method I used to pay for this order & offered to send me a gift card, another bag or a check in "maybe" eight weeks. It has been insanity. Days and days and days and days they have now had this Disney satchel back for going on 9 days and are still telling me they can either send me a gift card or a check but now it's become maybe four weeks that they can process the check… I cannot trust anything Fossil says verbally or in writing and I have opened up a claim with Paypal in regards to the situation and am now waiting on Paypal to make their decision in regards to what to do about it, For your own sake, do not do business with this awful awful, awful awful company that does not value their customers whatsoever- the people that are vital to their survival. So I have now asked Fossil -well if you guys will just send me the gift card then —and I called that same Fossil store and they are now telling me at that same exact Fossil store that I returned the other items to that they would prefer I not come back into the store & Fossil "customer service ""😖is now saying: well since we've already put the refund request ((and I have a ton of emails about all of this. Lie after lie after lie after lie after lie after lie after lie after lie. My email will say yes we're refunding you now and the next says exact opposite)) and they're saying well since we've now put in the request for a refund again we can't just send you the gift card, And every time I call customer service I get a different excuse as to why they can not refund me in a timely manner. Initially, it was supposedly just a mistake that someone emailed me that they could send me a check in maybe eight weeks or another bag or gift card and then it was that their system was down- and I said if that was the case then you guys should've simply said as soon as our system is back up we can refund you and then it was that PayPals system rejected the refund twice — Paypal has reassured me that no their system cannot reject a refund twice -cannot reject a refund at all. If fossil wanted to refund me then all they have to do is go into their PayPal payment system and hit the refund button and apparently they're not willing to do that.It is unbelievable. Day after day after day, I go round and round and round and round and sit on hold and sit on hold and sit on hold with their customer service center there in Texas or wherever that is -it has been an absolute nightmare trying to get my money back from this I think billion?/million? Dollar company. Basically, so far, Fossil is holding my money from me because I will not consent to them sending me a check in which I cannot track the mailing out to me in maybe 4 to 8 weeks.maybe —what is maybe!?!?!?!?!?!?! Then they could blame the post office and supposedly be reissuing a check or never send one at all. I feel like they are just all playing a game at this point. Who knows with this company …they are willing to say and do anything to get you outta their hair except give you back your money when they have their merchandise. They are thieves and belong in a prison cell. **To top it all off, I have lost time from work on the phone with their call ctr dealing with this and as I have started to research this company more and more I am finding the exact same experience from other consumers like me where they are told they can receive a check in "maybe" 8 weeks, etc when they are owed a refund. Unfathomable that a company like this exists**