Deb S.

I am incredibly annoyed right now with this company. I was a first time customer until my terrible customer experience happened. I ordered a Sydney Tote hand bag as a Christmas gift for my daughter. When it came time to receive it nothing came. Its been weeks so i called customer care and find out they shipped the bag but due to bad weather it could not reach my home. Big joke as 10 or more parcels from Amazon, Coach and everywhere else have arrived daily no trouble. Turns out it sat at Purolator for 5 days and because I didnt pick it up they sent it back. What the actual? How would I know it's there? How would I know to pick it up? Incredible unhelpful customer service now I have to wait 2 business weeks for a refund after all that. Such a bad taste in my mouth about Fossil and now I read other reviews I am glad it didnt come after all. Well off to Michael Kors or Coach where I know it will arrive. You just lost a potential customer, and I plan to tell anyone that will listen about Fossil. Thumbs down Fossil. No Photos attached as I have nothing to show for my money.