Joanne B.

Crown on watch no longer worked. Sent to Service Centre at my expense on 30/12/2022. Received SMS on 11/1/2023 that watch repairs were underway and a 4-6 week time frame was to be expected. Heard nothing more so sent and email on 12/2/2023 to find out the current status of the watch. A return email was received on 13/2/2023 stating that damage has now been assessed as "collision force damage" and parts are unavailable at present to repair your watch. This "collision force damage" according to the technician is due to external factors. Whilst they now can no longer repair the watch they are offering that I part exchange my watch and purchase a replacement watch with a discount. The discount being 50% off the recommended retail value. This is an offer in exchange for my current watch that has a faulty crown. This is absurd and absolutely disgusting customer service. This 6 month old watch cost $550 and I am now being asked to replace if by paying another 50% of the original value of the faulty watch. A reply to my email questioning this offer and an explanation as to how the repairs that were supposed to be underway has transpired has still not been received.