Jamie H.

I wanted a hybrid watch, the concept and look of which I absolutely love. When my watch finally arrived, I was disappointed to find that it was shipped without its charger. I waited on chat for an hour because it said I was fifth in line, but when I got to #1, I was informed that there was no one to take my chat (which made me wonder, why did it take so long to get to #1?). I called the 800 number included on my receipt. The gentleman there was very nice, but it was clear he could do nothing but forward my "request" for a charger to someone else and send me a code for 20% off my next purchase (WHY would there be a next purchase at this point?). Next I got an email asking me for more information, to which I received no reply. Finally, I posted a 1 star review on the Fossil site outlining this issue and got an email stating that they would be figuring out my charger issue and updating me soon... haven't heard from them for over a week (except that they sent me a survey asking about what I thought of their customer service... guess what I said?)