L N.

Fossil does not make me happy with my purchase. I received a damage item and i sent them a proof that it is damage via email. They make me to go to fedex to return the item. Id rather throw it away and get a refund. But they wouldnt let me do that (they always said the system wont allow us to do that). I will not pay one cent for that damage/ used ugly item. Im so disappointed with fossil and their customer care service (live agent or their supervisor). I never received such an ugly and defective item when i shop online. I called customer service for hours since last night. First they gave me $25 off discount that doesnt work. And they offer me to give 2 items for free (after that they keep transferring me to a different agent and supervisor). And after all the trouble i still have to go to fedex to return the damage item just for a refund. I cant believe i have such a bad experience with fossil. They send me a damage item and they asked me to return it. It doesnt even make sense.