Goldbelly Questions & Answers

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Here’s what consumers have asked with answers from Goldbelly staff and previous consumers.

15 questions answered
20% answered in 1 day
Question:

How easy is it to get a hold of customer service at goldbelly?

Answer:

The have not answered my email in over 4 days so I would say not very likely

By Michelle N.
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Question:

If an order is delayed, how is this communicated to your customer?

Answer:

Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!

By Melissa D., Head of Customer Happiness
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Question:

Is goldbelly a scam or a legit company?

Answer:

They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.

By Amy W.
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Question:

Is goldbelly.com and goldbely.com the same business?

Answer:

Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!

By Melissa D., Head of Customer Happiness
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Question:

I would like to know what is so special about the goldbely products.

Answer:

Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!

By Melissa D., Head of Customer Happiness
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Question:

A package of ribs and pulled pork says delayed. it is over four days since shipped. the food now if delivered is inedible. what credit is given

Answer:

I received NO credit Goldbelly is not standing behind it.

By Judy S.
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Question:

Why doesnt goldbely have reviews of the individual items on its site?

Answer:

Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely

By Melissa D., Head of Customer Happiness
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Question:

What made you choose goldbelly over similar businesses?

Answer:

Their add on Facebook and the ease of placing an order to be sent to another address as a gift.

By Diane P.
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Question:

Hi! does the items come from your location or do they come directly from the place the items are made? who is responsible if the item comes damaged or other problem? your company or the company the product is from?

Answer:

Hi Lisa! All of our products are prepared fresh and sent directly from the restaurant/food shop you ordered from. All of the quality control or any other issues are covered by Goldbely, so if there are any issues you should just reach out to us directly at support@goldbely.com. Thanks for exploring with us!

By Melissa D., Head of Customer Happiness
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Question:

I want to know how to order new england clam chowder?

Answer:

Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.

By Shannon W., Head of Customer Happiness
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Can’t see your question? Ask to get answers from the Goldbelly staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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