Hotels.com Questions & Answers

1,031 reviews

17 questions & answers

Ask a question See all questions

WHY YOUR STAFF LIES TO CUSTOMERS STATING THEY WILL REFUND DUE TO COVID THEN YOU FRAUDULENTLY CHARGE. SHAME ON YOU! YOU SHOULD BE SHUT DOWN!

asked by Heather V. on 8/5/21

Add your answer

More questions about Hotels.com

Why do you allow people to book hotels that are so run down, dirty have false advertising and pictures that do not actually represent the hotels?
Is the relocation team just a sham, just another name for the customer service disorganization in the Philippines?
The hotel gave us a local, weekly rate so the advance payment was $214.36 more than the hotel charged. Hotels.com said the advance price was correct .
Hello, I just booked a stay at the River Rock casino hotel in Vancouver on June 22nd. How can I confirm I do have a room at the hotel?
When a hotel booking has free cancellation do you take money from the credit card immediately the booking is made?
What exactly does ''taxes & fee's" include? And why is this extra amount not shown until my credit card request was already processed?!
Why was your bill higher than the hotels? Obviously they didn't give me any other discount than what you should have been able to give. Wha'ts up with that?
I booked a hotel through hotels.com and immediately cancelled it. I was told that the funds would be refund in 30 days which is more than unacceptable. Reading your comments I am aware that I'll have to start a lawsuit if I don't get my money ($739.88) back soon. I don't want to wait 30 days and allow hotels.com to use my money in the meantime.
I called the White Rock Waterpark and Beach Hotel and they said they are not affiliated with hotels.com... why is that? Does that mean they won't honor the booking I will make with hotels.com?
I made a booking at Trinity Hotel in Tauranga at the going special of 121.00 then charged 210. Ive just cancelled the booking, so when will I get my money back?

Ask a question

Get answers from the Hotels.com staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now