Hotels.com Questions & Answers

Question 1

Question:

How do you live with yourselves with giving out fraudulent information? How do you live with yourselves with giving out fraudulent information?

Answer · 2020-12-18T07:17Z

Answer:

I too was told by the Hotel I can get a refund due to Covid. However Hotels.com refused. And to add insult to injury You cannot speak to anyone and they do not have an email. They just block you. However if you want to make a booking they answer immediately and if you ask to be transferred to customer service they disconnect the phone call. NEVER USE THIS COMPANY THE ARE FRAUDS. Their reviews constantly are in the 1's and 2's. Someone has to police this company they are unscrupulous! BEWARE BOOK WITH SOMEONE ELSE!

By DEAN K. over a year old

See more answers (3)

Question 2

Question:

When a hotel booking has free cancellation do you take money from the credit card immediately the booking is made? When a hotel booking has free cancellation do you take money from the credit card immediately the booking is made?

Answer · 2020-10-18T09:37Z

Yes, it will be charged directly and refunded later unless you book via "pay at destination" which risks in a foreign country that you end up paying more.

Question 3

Question:

I booked a hotel through hotels.com and immediately cancelled it. i was told that the funds would be refund in 30 days which is more than unacceptable. reading your comments i am aware that i'll have to start a lawsuit if i don't get my money ($739.88) back soon. i don't want to wait 30 days and allow hotels.com to use my money in the meantime. I booked a hotel through hotels.com and immediately cancelled it. i was told that the funds would be refund in 30 days which is more than unacceptable. reading your comments i am aware that i'll have to start a lawsuit if i don't get my money ($739.88) back soon. i don't want to wait 30 days and allow hotels.com to use my money in the meantime.

Answer · 2020-02-27T06:48Z

They lie through their teeth and don't follow through Another scam I would say

Question 4

Question:

Why it takes so long to confirm my reservation? Why it takes so long to confirm my reservation?

Answer · 2015-05-10T08:12Z

Usually won't take that long. Better email them without making another reservation. Sometimes their email went to SPAM. Good luck n enjoy your holiday :)

Question 5

Question:

The hotel gave us a local, weekly rate so the advance payment was $214.36 more than the hotel charged. hotels.com said the advance price was correct . The hotel gave us a local, weekly rate so the advance payment was $214.36 more than the hotel charged. hotels.com said the advance price was correct .

Answer · 2022-05-29T10:02Z

That's a lie. You would have gotten a better price at the hotel itself and then you would be able to see what it actually looks like. Alot of false advertising on hotels.com and their sister sites expedia.com and booking.com do not use those sites

Question 6

Question:

Why was your bill higher than the hotels? obviously they didn't give me any other discount than what you should have been able to give. wha'ts up with that? Why was your bill higher than the hotels? obviously they didn't give me any other discount than what you should have been able to give. wha'ts up with that?

Answer · 2019-05-25T09:10Z

The price they quoted with in US funds! Show a low price that becomes expensive when converted into Canadian funds.

Question 7

Question:

After reading reviews on your company i am a little concerned as we have booked hotels throughout vietnam with you and what assurance do we have that what we booked is what we will be paying for. if i choose to cancel i am aware that there will be no charges. regards, dan o'connor

Answer · 2019-05-25T09:11Z

If you choose to cancel, good luck getting a refund.

Question 8

Question:

Paid in full no calncellation and hotel doesn't have my reservation called customer service and have to wait an hour to possibly get an email back... when will my reservation be at hotel Paid in full no calncellation and hotel doesn't have my reservation called customer service and have to wait an hour to possibly get an email back... when will my reservation be at hotel

Answer · 2020-04-21T01:37Z

While every big n small bussiness are offering REFUNDS OR CREDITS including all airlines, all hotels, all bussiness, HOTELS.COM IS NOT GIVING EITHER! DO NOT BOOK FROM THIS WEB SITE. Their bookings n staff are all completely rude n un knowledgeable. Customer service is hopeless. UNDER COVID EVEN THIS HOTELS.COM is not refunding or giving any credits. I losts hundereds of dollars even when I lost my job. It is sad that while all business are taking hits n refunding or issuing credits this HOTELS.COM IS SQUEZING MONEY OUT OF ITS CUSTOMERS. SHAME SHAME HOTELS.COM FOR NO CONCERN ABOUT COVID 19 REFUNDS

Question 9

Question:

Hi, i made a booking through hotels.com for a 3 night stay at the la mamre guest house in trinidad from sept 19-22. this booking was made because of its location which stated haleand park, maraval an area i knew well before migrating to the uk. upon arrival, i was very disappointed to find out that the guest house is not located where it stated and needless to say, i did not stay there as the area was depressive. secondly, hotels.com never gave me the grace period stated to cancel my booking infact, my bank account was debited sometime in either june or july proof of that debit is in receipt. i therefore request full refund for misleading information re la mamre's location. thanks Hi, i made a booking through hotels.com for a 3 night stay at the la mamre guest house in trinidad from sept 19-22. this booking was made because of its location which stated haleand park, maraval an area i knew well before migrating to the uk. upon arrival, i was very disappointed to find out that the guest house is not located where it stated and needless to say, i did not stay there as the area was depressive. secondly, hotels.com never gave me the grace period stated to cancel my booking infact, my bank account was debited sometime in either june or july proof of that debit is in receipt. i therefore request full refund for misleading information re la mamre's location. thanks

Answer · 2019-06-30T02:23Z

I too was given misleading hotel information and waiting on refund. File a bbb claim against them.

Hotels.com Questions & Answers

How do you live with yourselves with giving out fraudulent information? How do you live with yourselves with giving out fraudulent information?

When a hotel booking has free cancellation do you take money from the credit card immediately the booking is made? When a hotel booking has free cancellation do you take money from the credit card immediately the booking is made?

Why it takes so long to confirm my reservation? Why it takes so long to confirm my reservation?

After reading reviews on your company i am a little concerned as we have booked hotels throughout vietnam with you and what assurance do we have that what we booked is what we will be paying for. if i choose to cancel i am aware that there will be no charges. regards, dan o'connor

Why do you allow people to book hotels that are so run down, dirty have false advertising and pictures that do not actually represent the hotels?

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