Houzz Questions & Answers

Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.

Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.

I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!

The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!

Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!

Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.

Avoid them. They are frauds, they Dont provide what you purchase and then don't respond to emails in an effort to rectify their errors

The poor reviews seem to deal with delivery issues. I was hoping to order 8 dining chairs from Houzz, however after placing my order on April 18 and not having received it yet, June 25. Yet my account was charged on May 22.

I finally found it. The phone number for Houzz customer service is 800-368-4268. I just used it and it works.

NO, apparently not. We are a Professional, with Houzz.com for over 7 years. They've completely changed now that they basically sell furniture. There is NO customer service. They renewed our contract without telling us, then said we would have to pay a 4 month penalty to cancel the contract we did not sign! We've had a bad review written on ANOTHER contractor, not our company, not our project, and we can't get a phone call or an email response to try and get it taken off. I will have to cancel my credit card with Houzz in order to cancel them and never do business with them again. We received 3 leads, average, per month. We pay $375 a month. Houzz.com is a SCAM. Beware.