HoverBoarder Questions & Answers

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Here’s what consumers have asked with answers from HoverBoarder staff and previous consumers.

14 questions answered
0% answered in 1 day
Question:

I ordered a hoverboard 11 days ago and i have yet to receive a tracking number. their website says you will receive your hoverboard in three days.

Answer:

File a complaint with the BBB and dispute the charge with your bank or credit card company.

By Lois M.
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Question:

Did anyone get their money back

Answer:

My bank said they would not return the money. You have to press charges against him.

By Brandy T.
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Question:

I already ordered before seeing these horrible reviews. i just want to know will i get my son's hoverboard before christmas?

Answer:

This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""

By Allen H.
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Question:

Answer:

Hello, I work for StreetSaw Hoverboards. We sell hoverboards too, but also have our own hoverboard repair shop where we fix broken hoverboards. We offer customers the option to have us fix it, or buy parts from us and utilize our free repair guides. For further information please visit our website: <a href="https :// www.streetsaw. Com/collections/hoverboard-repair/">Hoverboard Repair</a>

By StreetSaw H.
Question:

Is the hover boarer safe ?

Answer:

Usually hoverboards are quite safe, so long as you follow the instructions in the owner's manual and proceed with caution. Once you've learned how to ride a hoverboard, you'll have no problems. If you're concerned about the quality of a hoverboard you've purchased, you may want to upgrade your battery to UL2271 or UL2272 specs. You can purchase a UL2271 certified battery and make your hoverboard safer. Here is a link to a place where you can purchase a UL2271 battery if you're interested in doing so: https://www.streetsaw.com/products/hoverboard-battery-replacement

By StreetSaw H.
Question:

Ive ordered one on the december 5, 2016 and it still showing processing, is hover boarder.com site a scam?

Answer:

This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""

By Allen H.
Question:

Answer:

You will not receive anything from this company because its a scam. The address doesn't even exist, its an empty lot. Check on the google maps, street view. I confirmed the empty lot when I called the Miami Police Dept and the city of Miami business authority... There are over 80 complaints at the BBB this month alone about this fraudulent company. His name is Jimmy Temkin and he is doing business under many other company names using the same address that does not exist. FIle a complaint with your bank and cancel any cards u gave them so they don't charge it again

By Rhonda H.
Question:

My order # is 35385 when will it ship i have called and emailed several times but no answer on either

Answer:

This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""

By Allen H.
Question:

Please give me an update for the order # 32024. i called and sent email several times....

Answer:

This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""

By Allen H.
Question:

Q: placed an order on 11/29/16 for hoverboard and bag. it still says processed and not shipped. i have called and emailed every day with no response or answer. i am afraid this place is a fraud!!! i really need to know what to do, my son is going to be so unhappy. that is money tied up that i could have purchased him another one for xmas. i am so disappointed!!

Answer:

This Message was on their site this morning- ""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards. IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND. Instructions To Obtain a Refund: 1) Contact your cre- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpufdit card provider by calling the phone number on the back of the card. 2) Inform them that you would like to dispute a charge from Hoverboarder.com 3) Provide them with any relevant information regarding the transaction. If you need any further instructions, please call us at 866-981-2737, Monday-Friday 10am-5pm.""

By Allen H.

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  • Where is the company located?

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